I gotta tell ya this...

I have had two Kershaw knives in my life: a Whirlwind, and a Blackout. I "misplaced" the Whirlwind years ago and immediately replaced it with a Blackout. Both of them are designed by cutlery expert, Ken Onion.

As you may (or not) know, both of the knives are assisted opening, using Ken Onion's Speed-Safe technology.

Well, the speed-safe broke on my Blackout a couple months ago. I sent it to them on August 28 (last Tuesday) to be repaired.

I got it back today. But, not the one I had used for years. They totally replaced my knife. BRAND NEW!

So, lemme recap...I sent them my knife hoping for a warranty repair; they send me a replacement (for nothing); all in 9 total days.

Unbelievable! Can you say superior customer service? Huge KUDOS!

Good job Kershaw!!! Thanks for setting the standard!

All the best,

Rick Hall
Lawrenceville. GA

P.s. I forgot to tell ya I bought a Ken Onion (Kershaw) Blur on the 28th, right after I left the post office. Its got the Tanto/serrated blade and is sharp as a razor.

Cheers!